About the job live chat representative StrataBuilt is a dynamic and innovative company dedicated to providing industry-leading solutions in custom software development and agile consulting. We are committed to delivering outstanding customer experiences, and were looking for a proactive and personable Live Chat Representative to be a key player in our support team. Position Overview The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking support, information, or guidance about our products and services. Key Responsibilities Respond promptly and professionally to customer inquiries through live chat Resolve customer issues or escalate them appropriately to the relevant department Maintain in-depth knowledge of StrataBuilt's services, products, and policies Document customer interactions and feedback accurately Meet performance metrics including response time, customer satisfaction, and resolution rate Collaborate with team members to improve customer service processes Identify common issues and suggest improvements to FAQs or help articles Represent StrataBuilts brand voice in all communicationsfriendly, helpful, and solution-oriented Qualifications High school diploma or equivalent; associate or bachelors degree preferred Previous experience in a customer support or live chat role is a plus Excellent written communication skills with proper grammar and spelling Strong typing skills (minimum 45 WPM with high accuracy) Tech-savvy and comfortable navigating multiple systems and tools Ability to multitask, prioritize, and manage time effectively Patient, empathetic, and committed to providing excellent customer service Availability to work flexible hours, including evenings or weekends if required What We Offer Competitive pay and performance bonuses Work-from-home flexibility (if applicable) Paid training and professional development Supportive team culture with opportunities for growth Employee wellness and engagement programs StrataBuilt LLC
NOW HIRING Maritime Security Guards (Cruise Ships)Immediate Embarkation | International Waters By PEOPLECONQUEST HR Recruitment Experts We are recruiting Maritime Security Guards for leading cruise lines. Responsibilities: Enforce and monitor the Ship Security...
...Job Description Job Description We are seeking a reliable and skilled Pickup Truck and Trailer Driver to transport materials, equipment, and goods to various job sites. The ideal candidate will have a strong commitment to safety and a proven track record of timely...
...Description Job Description The Multi-Domain Solutions ( MDS ) division at Leidos is seeking a Locksmith is responsible who will perform a wide range of locksmith services to support the security and functionality of facilities. This includes the installation,...
...-house. The HD will be responding to, assisting with, logging and or escalating customer technical issues by phone, email, and or remotely. This role is typically responsible for learning and mastering the back-end operations of the company's hardware and software systems...
...facilities in remote and austere environments, telemedicine consultation through a wide range of... ...of the National Medical Director, physician supervisors and in collaboration with the... ...Protection (CBP), contracted physician assistants deliver healthcare services to persons...