Job Title: Help Desk Clearance Required: TS Required; TS/SCI preferred. Type of Work: FTE - Federal Contract Location: San Antonio, TX - 100% onsite Salary Range: DOE in the market range Job Summary: Seeking a Help Desk Technician to work 100% in-house. The HD will be responding to, assisting with, logging and or escalating customer technical issues by phone, email, and or remotely. This role is typically responsible for learning and mastering the back-end operations of the company's hardware and software systems to educate and assist customers accordingly. The technician will document all feedback from the issues and relay it to the IT Team for new updates and other features. Education High School diploma or equivalent Associate or bachelor's a plus IT Certifications a plus Qualifications Min. 6 months + experience with customer support, call center, Help Desk, Service Now, SCIF and information technology industry. Min.1+ years' experience with an incident tracking system/help desk ticketing system Federal Contractor and/or ex-military IT experience preferred. Authorized to work in the US without sponsorship. Current and Clean Driver's License Requirements & Knowledges: Microsoft Windows Operating Systems Service Now Microsoft Office Installing and troubleshooting Microsoft Office Suite SCIF DNS - create and Manage DNS Records DHCP - troubleshoot & manage DHCP Role RRAS - troubleshoot & manage VP Connections, User Creation, etc. File Services - Troubleshoot and manage share and permissions. Remote Desktop Services - Troubleshoot and manage remote desktop services. Configuring & Supporting Devices & Device Drivers Windows 7/8/10 Installing Windows Isolating, Troubleshooting & Resolving operating system problems Ability and desire to build additional technical skills. Responsibilities Receives and logs customer problem/request/issues and ensures proper documentation. Performs initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate. Documenting all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution to minimize the amount of time taken to resolve customer issues. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receive proper management attention. Performs follow up on all incidents with customer to ensure customer satisfaction. Develops and maintains knowledge of the problem tracking software and database. Experience supporting & troubleshooting hard and software. Installing, configuring, and supporting Other duties as assigned by supervisor/manager. P3S is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status." P3S Corp
...Dermatology Nurse Practitioner Neptune, NJ Job#16671218 Work in a supportive and collaborative dermatology environment. Perform Botox, fillers, chemical peels and microdermabrasion. Competitive compensationpackage. Dermatology experience required in a...
...Job Description: As an Advanced Funeral Planner, you will be responsible for assisting families in planning and securing pre-arranged funeral services for a local family-owned funeral establishment. This role requires a high level of interpersonal skills, self-motivation...
Job Description Company Description Dick Ferguson's is the men's clothing store of Athens, Georgia, established in 1934. For over 9 decades, our store has helped customers all throughout Northeast Georgia at our store located just minutes from downtown Athens. Through...
...Chief Financial and Administrative Officer Posted on March 15, 2025 The CFAO is a key member of the Foundations executive and leadership teams and integral to the effective functioning of our 15-person Board of Directors. The CFAO provides a strategic voice and valued...
...k)~401(k) matching ~ Bonus based on performance ~ Health insurance ~ Paid time off Looking for a Strong Desk Manager to run our sales desk. Must have Sales Manager and F&I Experience Job Responsibilities Working Deals Customer Follow up and Holding...