Fraud Investigator Job at Beacon Hill Staffing Group, Overland Park, KS

S3p6ZWhQYnl4R0F3SXdTbGNIMEZkLzZmaGc9PQ==
  • Beacon Hill Staffing Group
  • Overland Park, KS

Job Description

Job Description

Job Description

Major Duties and Responsibilities

  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
  • Request additional caller documentation when required for investigation.
  • Complete investigation/documentation and provides communication back to the caller.
  • Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.

Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English
  • Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with Spectrum values
  • Critical thinking skills and the ability to make a decision in every investigation required
  • Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management

Job Tags

Similar Jobs

TieTalent

EVP/Chief Administrative Officer (Napa) Job at TieTalent

 ...innovative solutions to enhance service delivery and customer satisfaction. Qualifications Bachelor\'s degree in business administration or closely related field (MBA preferred) with a minimum of fifteen years of relevant experience in operations at a financial... 

A-Line Staffing Solutions

Credentialing Specialist (157207) Job at A-Line Staffing Solutions

 ...Job Description Job Description A-Line Staffing is Hiring Fully Remote Credentialing Specialist in California! We areseeking a Credentialing Specialist to support and assist with credentialing functions. This is a fully remote, short-term assignment with the potential... 

Lan-bridge Communications

Translators (Gaming) (remote/in-house) (LQA/Freelance) Job at Lan-bridge Communications

Translation Proofreading Localization

Ultimate Staffing

Call Center Customer Service Supervisor (Onsite, up to $72,000) Job at Ultimate Staffing

 ...administration company and they are growing here in Tampa Bay. The Call Center Customer Service Supervisor will provide employees with...  ...schedules, and assignments; coordinate coverage across multiple shifts. Analyze and report call center metric data and recommend... 

Adecco

Whirlpool Clyde OH Material Handler All shifts Job at Adecco

 ...Job Description Job Description Now Hiring: Material Handlers Whirlpool Corporation (Clyde, OH and surrounding areas) Pay Range: $19.50 $20.75 per hour Benefits Upon Hire: Comprehensive benefits package, 401(k) with company match, paid time off, holiday...