Position Title: Director Program Management
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Director of Program Management leads the site's program management team, balancing customer, and organizational needs by translating them into actionable strategies. Acting as the voice of the customer internally and the business externally, the Director drives account strategies to achieve revenue and profitability goals.This role develops customer strategies, aligns with functional teams, and standardizes processes. Collaborating with Business Development, the Director oversees proposal preparation, monitors project plans for new and existing customers, and reviews Customer Focused Team (CFT) metrics to improve customer service, financial performance, cost, quality, delivery, and value-added opportunities. As a key leadership team member, the Director manages a diverse portfolio of customer accounts, sets professional standards for the Program Management function, and drives strategic initiatives with a long-term impact on business performance. DUTIES AND RESPONSIBILITIES include, but not limited to:
• Lead the program management team by setting clear goals, holding team members accountable, and providing direction.
• Manage account program operations within a CFT matrix, collaborating across production, planning, materials, quality, engineering, and business development functions.
• Equip Program Managers with tools and training to deliver on time and within budget, while supporting pricing strategies for new business opportunities.
• Ensure effective management of operational metrics such as on-time delivery, quality, responsiveness, cost, and technology usage, addressing deviations with corrective actions.
• Build and foster a high-performing team that drives revenue growth, meets financial targets, and cultivates a culture of excellence and innovation.
• Mentor Program Managers in stakeholder alignment, communication, meeting leadership, and customer updates.
• Oversee program expenditures, budget planning, revenue and material forecasting, and Profit & Loss (P&L) variance resolution, ensuring Return on Investment (ROI) and financial performance.
• Lead program quoting and requoting activities, conduct financial and operational reviews, and present during Customer Strategic Business Reviews.
• Support the execution of new programs to meet budget, schedule, and technical goals while identifying new business
opportunities within existing accounts.
• Travel as required (up to 10%).
• Other duties and responsibilities as assigned.
In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $150,000-$185,000 per per year. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Canada: Title for the position will be in accordance with applicable national and local laws.
About Us:3,000+ Industry all-stars. Entrepreneurial thinkers. Thoughtful collaborators. Bold problem-solvers. Passionate change-makers.
Creation fosters a community of commitment, comradery, integrity, and inclusion. At our core, we know it’s our people who make us a leading Global Electronic Manufacturing Services provider. That’s why Creation genuinely invests in our people, instilling family like values and a diverse, dynamic, and rewarding work environment where people learn, work, and grow together. Creation truly cares, inspiring employees to grow, develop and advance their careers. At Creation, we pride ourselves in our people, our culture, and our corporate purpose, it’s rooted in everything that we do.PI8d770e4cce99-25405-38281527
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