Job Description

Overview

The Director of IT Infrastructure and Operations provides strategic and operational leadership for BRGs global IT support and infrastructure services. Reporting to the Vice President of Information Technology, this position oversees Tier 1 Service Desk, Tier 2 IT Operations, Tier 3 System Administration and Provisioning, as well as Customer Quality Assurance, Knowledge Management, ServiceNow administration, and IT communications. As BRG continues to expand globally, this role will ensure that infrastructure services are scalable, secure, and aligned with the firms business objectives across our Microsoft-centric environment, with extended presence in Azure, AWS, IBM, Oracle, and Google Cloud platforms.

Key Responsibilities

• Lead and manage global Tier 1, Tier 2, and Tier 3 IT support teams, ensuring high-quality, responsive service delivery to BRG personnel and clients. Ownership of third-party Network Operation Center (NOC) relationship.
• Oversee system administration, infrastructure provisioning, monitoring, and lifecycle management across on-premises and multi-cloud environments (Microsoft, Azure, AWS, IBM, Oracle, Google Cloud).
• Ensure optimal performance of all systems as well as LAN/WAN and wireless networks.
• Ensure timely and accurate resolution of incidents and requests; enforce SLAs, escalation procedures, and proactive service improvements.
• Own and advance BRGs ServiceNow platform, including administration, reporting, integration, and expansion of workflows supporting ITSM and ITOM.
• Direct the development and execution of knowledge management and customer communications strategies to enhance service transparency, incident awareness, and resolution outcomes.
• Establish and enforce global IT operational standards, documentation practices, and technical training programs to ensure consistency and excellence across support tiers.
• Collaborate with cybersecurity and engineering teams to ensure infrastructure is secure, compliant, and resilient.
• Provide infrastructure guidance on key strategic initiatives including global office expansion, group hire integrations, and new business onboarding.
• Develop and manage infrastructure budgets, capacity planning, vendor partnerships, and procurement strategies in collaboration with FP&A.
• Lead post-incident reviews, root cause analysis, and continuous improvement activities with a focus on operational excellence and service reliability.

Qualifications & Skills

• 10+ years of progressive IT leadership experience in infrastructure operations or related disciplines.
• Proven ability to lead distributed global teams in a high-demand, service-oriented environment.
• Strong expertise in Microsoft 365, Azure, and ServiceNow; working knowledge of AWS, Google Cloud, Oracle, and IBM cloud platforms.
• Hands-on experience with system administration, enterprise networking, and endpoint management technologies.
• Strong analytical and communication skills; ability to work across functions and with senior leadership.
• Track record of improving customer satisfaction, team performance, and service delivery operations.

Preferred Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field.
• ITIL, PMP, or other relevant certifications a plus.
• Experience supporting professional services, consulting, or law firm environments strongly preferred.
• Familiarity with compliance standards (SOC 2, ISO 27001, SOX, GDPR) in IT operations context.

Why This Role Matters

BRGs continued global growth and digital transformation require a resilient, secure, and scalable IT infrastructure. The Director of IT Infrastructure and Operations will play a central role in ensuring that technology services consistently meet the evolving needs of our business, clients, and professionals. This role is instrumental in maintaining service excellence, driving IT modernization, and supporting the firms ambitious expansion roadmap.

Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship.

Salary Range: $200,000-$250,000

About BRG

BRG combines world-leading academic credentials with world-tested business expertise purpose-built for agility and connectivity, which sets us apartand gets you ahead. At BRG, our top-tier professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of proven real-world experience to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges for organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients challenges. We get results because we know how to apply our thinking to your world. At BRG, we dont just show you whats possible. Were built to help you make it happen.

BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Information Technology
• Industries: Business Consulting and Services

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